While it’s quite inconvenient, the fact that your most recent photos (a maximum of 25) are accessible from the Your Phone app may be the reason behind Microsoft’s decision to implement such a limitation from both a performance and a cellular data management standpoint. However, the procedure is quite tedious since it requires you to unlink your devices and go through the whole set up process from scratch.Īre you connected to the internet using cellular data on your smartphone? If so, you need to switch to Wi-Fi to establish connectivity with the Your Phone app, although it doesn’t necessarily have to be to the same hotspot as the one that your PC’s hooked up to. It’s also possible to switch accounts on the Your Phone app (on your PC) instead. If it differs from the one on your PC, tap Sign Out and then sign back in with the proper credentials matching with the one you used on your PC. On the subsequent screen, tap Accounts, and you should see the Microsoft ID that you’ve signed in with listed within.
To check if you’ve signed in with a different ID on your mobile after initial set up, load up the Your Phone Companion app, and then tap the Settings icon. Otherwise, your PC won’t connect to your mobile. You need to use the same Microsoft Account on the Your Phone Companion mobile app like the one used on your Windows user account. Just run through the checklist below, and you should be connected in no time.
When running into issues with connectivity, the Your Phone app on your PC displays the ‘We Can’t Connect to Your Phone’ error message. Note: ‘Your Phone’ refers to the app on your PC, while ‘Your Phone Companion’ refers to the one on your mobile.
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